Help
Note – We advise all members to mark the following email addresses as safe senders to ensure you receive all important notifications about your account, bids and listings:
Not doing so may result in important emails from Premier Golf Market being classified as Junk mail / Spam.
Frequently Asked Questions
When should I raise a dispute and how do I do this?
The site is not working properly on my browser. What can I do?
I am worried somebody has gained access to my account. What should I do?
I have accidentally bid on / bought an item. What should I do?
I have a query which I cannot find an answer to on the Help sections. Who should I contact?
When should I raise a dispute and how should I do this?
As with most disputes in life, many disputes on Premier Golf Market arise from simple misunderstandings between Buyers and Sellers. To avoid such misunderstandings, we advise members to engage in early and open communication as this is the best way to solve the majority of disputes.
If you have a dispute with another member then try to communicate directly with your trading partner.
Reach out to your trading partner by using out Messaging tool. You can also request your trading partner's phone number by requesting their by emailing us at admin@premiergolfmarket.com. Addressing the problem early prevents issues from becoming more complex and more difficult to resolve.
Note:
- If your item is lost or damaged, you should contact the shipping company directly to learn about the type of coverage they provide.
- If you paid for an item with a credit card and you did not receive the item, contact your credit card company and ask about their protection services. Most credit card companies provide 100% online protection.
If you are not able resolve a problem with your trading partner directly, you can open a case 5 days after the item’s estimated delivery date or 7 days after making payment if you weren't given an estimated delivery date. A case has to be submitted within 30 days from the date of payment.
The site is not working properly on my browser. What can I do?
If you are experiencing difficulties using Internet Explorer then we advise trying to use another browser. You can download Google Chrome or Mozilla Firefox at the following links:
http://www.mozilla.org/en-US/firefox/new/
If using another browser does not resolve the problem or you think it is a genuine error with Premier Golf Market then please email us at admin@premiergolfmarket.com and provide as much detail as possible about the issue you are experiencing. We will test the issue and get back to you.
I am worried somebody has gained access to my account. What should I do?
If you feel the security on your account has been compromised, then we suggest you change your password immediately using the ‘Edit my profile’ link on your profile.
If you also believe someone has access to your personal emails then also change your emails address on your account.
If someone has already gained access to your account and locked you out of it, email us immediately at admin@premiergolfmarket.com. We will deactivate the account, review any potentially fraudulent activity and get back to you.
I have accidentally bid on / bought an item. What should I do?
Premier Golf Market will generally not intervene when a user has accidentally submitted a bid on / bought an item.
We advise that you contact the Seller and kindly ask them to cancel the auction and relist it. This will void all bids. In the event you have purchased a fixed price item by mistake, please immediately notify the Seller so they can relist the item for sale.
If you cannot resolve this issue with the Seller directly, please email us at admin@premiergolfmarket.com and we will attempt to contact the Seller on your behalf.
I have a query which I cannot find an answer to on the Help sections. Who should I contact?
If you cannot find an answer to your question anywhere within our extensive Help sections then email your query to admin@premiergolfmarket.com and we will aim to reply to you within 24 hours.
